What are your customer service hours?
Thursday 23rd December – 9 am-5 pm
Friday 24th December – 9 am- 12 pm
Saturday 25th December- closed
Sunday 26th December- closed
Monday 27th December – closed (bank holiday)
Tuesday 28th December – closed (bank holiday)
Wednesday 29th December – 9 am-5 pm
Thursday 30th December – 9 am-5 pm
Friday 31st December – 9 am - 12 pm
Saturday 1st January- closed
Sunday 2nd January- closed
Monday 3rd January – closed (bank holiday)
Tuesday 4th January –9 am- 5 pm
Then we resume to our normal open hours, when our customer care team are available Monday to Friday, 9 am- 5 pm.
How can I contact you?
What is your returns policy for the Christmas period?
To make it even easier for you to shop for gifts, any orders made over the Christmas period have an extended returns policy until 31st January 2022.
For orders made after Christmas, our normal 30 day returns policy applies.
What are the shipping costs?
Can I add a gift message to my order?
We are happy to include a gift note within your order, please ensure you fill in the gift message option at checkout with your personal message.
Do you offer gift vouchers?
Our postal gift cards are available for varying amounts, our gift cards are hand printed, cut and stained in archival inks and arrive in a beautifully presented hand-tied envelope.
As well as posted gift cards, we also provide the option of sending gift cards via email.
What payment options can I use?
All our usual payment options are available at Christmas time.
We accept credit and debit cards, Apple Pay and PayPal. You can also split your payments over 3 months, interest free, by selecting the Klarna option in our checkout area.
Payment options can be selected in the checkout area.