What are your customer service hours?
Currently our customer care team are available Monday to Friday, 9 am- 5 pm.
How can I contact you?
What is your returns policy for the Christmas period?
To make it even easier for you to shop for gifts, any orders made over the Christmas period have an extended returns policy until 31st January 2022.
For orders made after Christmas, our normal 30 day returns policy applies.
What are the shipping costs?
Can I add a gift message to my order?
We are happy to include a gift note within your order, please ensure you fill in the gift message option at checkout with your personal message.
Do you offer gift vouchers?
Our postal gift cards are available for varying amounts, our gift cards are hand printed, cut and stained in archival inks and arrive in a beautifully presented hand-tied envelope.
As well as posted gift cards, we also provide the option of sending gift cards via email.
What payment options can I use?
All our usual payment options are available at Christmas time.
We accept credit and debit cards and PayPal. You can also split your payments over 3 months, interest free, by selecting the Klarna option in our checkout area.
Payment options can be selected in the checkout area.