Christmas: Frequently Asked Questions

What are your Customer Service hours over Christmas?

Week commencing 28th December:

Monday 28th: Closed

Tuesday 29th: 9 am- 5pm

Wednesday 30th: 9 am- 5 pm

Thursday 31st: 9 am- 12 noon

Friday 1st Jan: Closed

What is your returns policy for the Christmas period?

To make it even easier for you to shop for gifts, any orders made over the Christmas period have an extended returns policy until 31st January 2021.

For orders made after Christmas, our normal 30 day returns policy applies.

Please read our full returns policy here.

What are the shipping costs?

Please read our shipping guide for further information.

Can I add a gift message to my order?

We are happy to include a gift note within your order, please ensure you fill in the gift message option at checkout with your personal message.

Do you offer gift vouchers?

Our postal gift cards are available for varying amounts, our gift cards are hand printed, cut and stained in archival inks and arrive in a beautifully presented hand-tied envelope.

As well as posted gift cards, we also provide the option of sending gift cards via email.

Gift vouchers can be selected here.

What payment options can I use?

All our usual payment options are available at Christmas time.

We accept credit and debit cards and PayPal. You can also split your payments over 3 months, interest free, by selecting the Klarna option in our checkout area.

Payment options can be selected in the checkout area.