Christmas FAQs

What is your returns policy for the Christmas period?
What is your returns policy for the Christmas period?

To make it even easier for you to shop for gifts, any orders made now and over the Christmas period have an extended returns policy until 31st January 2024.

For orders made after Christmas, our normal 30 day returns policy applies.

Please read our full returns policy here.

What are your customer service hours?
What are your customer service hours?

Our customer care team are available Monday to Friday, 9 am- 5 pm.

Over the Christmas period, our customer service hours are:

Friday 22nd December - 9.00 am to 12.00 (email response only)
Saturday 23rd December - Closed
Sunday 24th December - Closed
Monday 25th December - Closed
Tuesday 26th December - Closed
Wednesday 27th December - 9.00 am to 5.00 pm (email response only)
Thursday 28th December - 9.00 am to 5.00 pm (email response only)
Friday 29th December - 9.00 am to 12.00 pm (email response only)
Saturday 30th December - Closed
Sunday 31st December - Closed
Monday 1st January 2024 - Closed

How can I contact you?
How can I contact you?

customercare@kingandmcgaw.com

+44 (0)1273 511 942

Christmas delivery information
Christmas delivery information

For UK destinations all framed prints are shipped with our Express service as standard at a cost of £8.95 per order. This is normally a next-working day service after despatch to most of the UK.

For UK destinations we ship unframed print and stationery orders by Royal Mail 1st Class Post. If you'd like your order to be guaranteed to arrive before 1pm the next day after dispatch, we can send it by Royal Mail Special Delivery for an extra £2.95. This is normally a next working day service for most addresses within the UK (excludes offshore and some remote addresses). Please note, the Special Delivery service speeds up transit but doesn't affect order processing times.

For overseas orders we ship unframed prints orders by Registered AirMail. If you'd like your order to arrive more speedily we can send it to selected destinations by courier. You will see the availability and cost of this service when you checkout. Please note that selecting the courier service does not alter the estimated dispatch date that we expect your order to leave our warehouse.

Due to postal service limitations, oversized unframed prints (where the shortest dimension of the package is more than 84cm – this correlates to the shortest side of your print) are sent by our Express service. You will always see the shipping cost when you checkout.

Remember that you can send an email gift voucher at any time, straight to the recipient's inbox.

How much will it cost to ship my order?
How much will it cost to ship my order?

All of our products are shipped from the UK, allowing us to offer you low cost shipping fees no matter the size or weight of your order.

Shipping within the UK is £8.95 for framed orders and £ 3.95 for unframed orders and stationery. Unframed items can also be sent by express delivery service at a cost of £6.90.

Prices for overseas orders can be found by adding items to your cart and visiting the checkout (no registration required).Please read our shipping guide for further information.

Can I add a gift message to my order?
Can I add a gift message to my order?

We are happy to include a gift note within your order, please ensure you fill in the gift message option at checkout with your personal message.

Do you offer gift vouchers?
Do you offer gift vouchers?

Our postal gift cards are available for varying amounts, our gift cards are hand printed, cut and stained in archival inks and arrive in a beautifully presented hand-tied envelope.

As well as posted gift cards, we also provide the option of sending gift cards via email.

Gift vouchers can be selected here.

What payment options can I use?
What payment options can I use?

All our usual payment options are available at Christmas time.

We accept credit and debit cards, Apple Pay (UK only) and PayPal. You can also split your payments over 3 months, interest free, by selecting the Klarna option in our checkout area.

Payment options can be selected in the checkout area.

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Contact us: customer care
Email us
01273 511 942
Mon-Thurs, 9 am - 5 pm Fri 9 am - 2 pm

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