Christmas FAQs

What is your returns policy for the Christmas period?

What is your returns policy for the Christmas period?

To make it even easier for you to shop for gifts, any orders made over the Christmas period have an extended returns policy until 31st January 2023.

For orders made after Christmas, our normal 30 day returns policy applies.

Please read our full returns policy here.

What are your customer service hours over the Christmas period?

What are your customer service hours over the Christmas period?

Our normal open hours when our customer care team are available, are Monday to Friday, 9 am- 5 pm.

Over the Christmas holiday period:

Friday  23rd December – 9 am- 12 pm

Saturday 24th December – closed

Sunday  25th December- closed

Monday 26th December- closed (Bank Holiday)

Tuesday 27th December – closed (bank holiday)

Wednesday 28th December – 9 am - 5 pm

Thursday 29th December – 9 am-5 pm

Friday 30th December – 9 am - 12 pm

Saturday 31st December – closed

Sunday 1st January- closed

Monday 2nd January- closed (Bank Holiday)

Tuesday 3rd January - 9.00 am - 5 pm

Then we resume to our normal open hours.

How can I contact you?

How can I contact you?

customercare@kingandmcgaw.com

+44 (0)1273 511 942

What are the shipping costs?

What are the shipping costs?

Can I add a gift message to my order?

Can I add a gift message to my order?

We are happy to include a gift note within your order, please ensure you fill in the gift message option at checkout with your personal message.

Do you offer gift vouchers?

Do you offer gift vouchers?

Our postal gift cards are available for varying amounts, our gift cards are hand printed, cut and stained in archival inks and arrive in a beautifully presented hand-tied envelope.

As well as posted gift cards, we also provide the option of sending gift cards via email.

Gift vouchers can be selected here.

What payment options can I use?

What payment options can I use?

All our usual payment options are available at Christmas time.

We accept credit and debit cards, Apple Pay and PayPal. You can also split your payments over 3 months, interest free, by selecting the Klarna option in our checkout area.

Payment options can be selected in the checkout area.

Subscribe to our newsletter

Customer care
01273 511 942
Email us
Mon–Fri, 9 am–5 pm

All art prints and images on this website are copyright protected and belong to their respective owners. All rights reserved.